Shipping & Handling

Shipping Times

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

processing-time

 

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 24 hours after the order is placed. The fulfillment center and the postal service company process the orders, which takes an additional 3–5 days.

We processes orders between Monday and Friday. Orders will be processed within 2 business days of ordering and shipped the next day after the processing day. Please note that we don’t ship on weekends.

  • Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination. International delivery usually takes about 7–15 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 10 and 20 days to arrive at their destination but can take longer from time to time.

The approximate shipping time accords to each country:

shipping-regions

 

*This doesn’t include our 2-5 day processing time.

We use the following carriers to deliver our orders:

  • USPS
  • CNE Express
  • UPS
  • FedEx
  • DHL
  • China Post
  • ePacket
  • Hong Kong Post

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

MULTIPLE ITEMS ORDERED MAY COME IN SEPARATE PACKAGES

Many people who order multiple items from our store, will have those items fulfilled by multiple warehouses in Asia or the USA and will most likely get those items in separately mailed packages. This is due to logistical reasons, where items may not all be in the same warehouse or city. Each package will have a tracking # so you can track each item from dock to door. Most of the time, these packages will arrive on different days, sometimes a few days apart, or even a couple weeks apart.

HOW LONG DOES IT TAKE TO GET A TRACKING NUMBER?

Once a package is made ready to ship, it’s given a tracking number and inputed into our international shipping system online so you can track it from dock to door. Tracking # is usually given before the packages are picked up by the trucks and may take 3-5 days before the tracking #’s show up online to track. Just check back in 1-3 days and see if the tracking story is updated. If you don’t see a tracking story after 5 days, let us know, as we can see what’s taking place and get you more information.

If you have any questions about our shipping policies, times, or prices, feel free to contact us and we’ll do our best to explain things or even help locate your packages if you’ve been waiting for too long or lose your tracking #.

 

*Please note that these are estimated delivery times only, therefore we are not guaranteeing delivery dates.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

 

We sell a lot of different items here at JewelGarden.com. Because of this, each item and it’s shipping times and costs can vary compared to other items.

SHIPPING FOR OUR FREE + SHIPPING OFFERS

We have many FREE + SHIPPING offers where we offer our products free and the customer just pays a small shipping/handing charge to send the item. These shipping times and costs vary based on the location of where the items are being sent to. Almost all our pet supplies items will be shipping from our international warehouses in Asia.

Why are you offering free items?
The items are free because of a special promotion to launch our new store, or because one of our suppliers wants to test how popular their items are before computing a price. Take note… these free items won’t be free for long! If you see a free offer – snatch it up before we start charging for them.

Is this website a Scam?
No, we’re not a scam. If you have any hesitations or questions, just send us an email or chat with a rep if they are online.

Why is the Shipping so high on a Free + Shipping Offer?
It’s not really high, if you think about it. We could charge you $7.95 for the item plus a shipping amount to make the costs exactly the same as the final shipping cost. These items come straight overseas from our warehouse, to your door. The items are picked and packed from the warehouse, labels are printed and then the items get on a plane, then goes through customs, and gets processed through your local postal system. It’s an expensive journey! Buying 2 or more saves you on the shipping charges and gets you volume discounts on most FREE + SHIPPING offers

How long does it take to get an item shipped?
This depends on the location of our warehouses and where the item is going. As stated, almost all our F+S items come from our international warehouses. It takes time to send overseas to USA, Canada, UK and Australia plus our other locations. Expect our FREE +SHIPPING offers to arrive in 2-3 weeks. Delays beyond our control can happen when items land in your country and go through your customs inspection. Again, we cannot control how long it takes once your item lands in your country of origin. We’ve seen it take 3 days and we’ve seen it take 3 weeks. Just know… you will get your item. If for some reason it does not arrive within the 4 weeks we expected, contact us. Items can get lost in the mail, and we can talk about getting a replacement item out to you if it went missing.